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FAQ

Shipping, Returns, and Canceled Orders

How do you ship?

All colors shown available for purchase are in stock and available to ship for delivery within 1-3 days with Amazon Prime. We do not offer faster shipping services at this time and we do not offer international shipping through Wrasco.com. International customers can find Wrasco on Amazon shipping from both the US and EU.

Can I return my order?

Of course. If you are not happy with your purchase, you can return your order within 30 days of purchase at no cost to you. If needed, click on the 'User' icon in the header to login, find your order, and initiate a return.

Can I change or cancel my order?

From when we receive your order and start to fulfill for shipping, the process is so quick that it is best to return your order if you need to change or cancel the order. You will be refunded once the order returns back to our facitily.

Product Use and Cleaning

Which size water bottle fits in the bottle holder?

We recommend a bottle up to a 3.5" (89mm) diameter and up to a 9" (228mm) height. This will allow you to fit a standard 32-ounce Hydroflask, or similar bottle, without affecting your access to zippers and other bag features.

Can I use this bag for anything else?

Of course! Ultimately this is a uniquely useful multi-purpose sports activity bag with 2 large compartments that cinch tight, 3 zippered pockets, and a spot for your water bottle. Use it as a sling bag, shoulder bag, crossbody bag, handbag, or backpack. You can fit rackets for various sports like squash, pickleball, and badminton. When filled, the overall dimensions of the bag are about 7" x 9.5" with a height of 17" (~18x24x43 in cm).

How do you recommend cleaning this bag?

Our Wrasco bags are made with washed canvas, cotton-polyester lining, and metal accessories. We recommend the following care:

- Hand or machine wash (delicate mode) up to 85°F/30°C.

- Before machine washing, turn the canvas yoga mat case inside out to protect the metal components, or place the Wrasco in a washing mesh bag.

- Do not bleach.

- Do not dry clean.

- To prevent shrinkage, do not wring out and do not tumble dry.

- Low temperature ironing is recommended as needed.

You can find a care label with these instructions inside the main compartment (under the foldable cover).

Company Information

Do you offer any wholesale or affiliate opportunities?
Can I call anyone at Wrasco with questions?

Because we are a small company and we want to provide the best customer service possible, we do not currently provide phone support. Please reach out to us by email at help@wrasco.com or by using the contact form below. We will respond very quickly!

Where are you based? Do you have a retail location?

We are based in sunny San Diego, California.

We are an online e-commerce store only without a physical retail location.

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